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Posted on 2009-10-02 13:08:36 |
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| PStimpel |  |
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As someone who has to do troubleshooting for a living I'll add this in to make the Admins life a little easier. please follow the following guidelines when submitting a bug.
1. Include which game, player, transaction etc you see the bug in.
2. Include as MUCH information about the situation as possible.In this vein, screenshots are a troubleshooters best friend.
3. Try to keep your tone neutral. If you start yelling about something that is broken, you just serve to tick off the person doing the work to try to fix the problem.
4. Avoid circumstantial evidence where possible. i.e. "I won my first three games, now I lost one, something must be broken", etc. statistical anomalies crop up from time to time, as much as you try to avoid it, it happens.
5. If you run any addons like greasemonkey switch them off, try if the wrong behaviour is still existing. In case the addon causes the fault please contact the creator of this addon instead the support. |
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